Warranty Policy
Warranty Policy
Zaaplin Refurbished
At Zaaplin Refurbished, we stand by the quality of our refurbished devices and aim to provide reliable after-sales support. Please read the warranty terms carefully.
Warranty Coverage
First Month Free Warranty
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Every product comes with a 1-month fully free warranty from the date of purchase.
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During this period, eligible issues will be repaired or replaced at no cost, subject to inspection and verification. Not covered in warranty: any physical, liquid or battery damage.
6-Month Extended Warranty
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6-month warranty is available from the date of purchase.
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Repairs under this period are covered as per warranty terms and availability of parts.
What Is Not Covered Under Warranty
The warranty does not cover the following:
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Physical damage (cracks, dents, broken parts, scratches)
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Liquid or water damage
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Battery damage or battery performance degradation
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Damage caused by misuse, negligence, or unauthorized repairs
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Software issues caused by third-party applications or improper updates
Post-Warranty Service
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Even after the 6-month warranty period, customers can still reach out to us for service support.
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Post-warranty repairs will be provided on a paid basis, subject to diagnosis and part availability.
How to Raise a Warranty Claim
To raise a warranty request, please follow the steps below:
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Send an email to:
📧 refurbished@zaaplin.com -
Attach the following details:
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A copy of the purchase invoice
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Complete description of the issue
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Product details (model, IMEI / serial number)
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Contact number and delivery address
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Photos or video links (if applicable)
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Response Timeline
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Our support team typically responds within 24–48 hours (maximum).
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Warranty claims are subject to technical inspection and approval.
Important Notes
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Warranty validity starts from the purchase date mentioned on the invoice.
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Warranty is non-transferable.
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Final decision on warranty coverage rests with Zaaplin Refurbished after inspection.
By purchasing from Zaaplin Refurbished, you agree to the terms of this Warranty Policy.
