Return & Replacement Policy

Zaaplin Refurbished

At Zaaplin Refurbished, we are committed to providing reliable, quality-checked refurbished devices. To maintain transparency and fairness for both customers and sellers, we have outlined our return and replacement policy below.

No Return Policy (Important)

We do not accept returns once an item has been sold. Customers are strongly advised to review all product details, specifications, condition grades, images, and warranty information carefully before placing an order.

Only a 7-day replacement is available. No refunds or returns are permitted once the product is sold.

7-Day Replacement Policy

A 7-day replacement is available from the date of delivery.
Replacement requests must be raised within 7 calendar days of receiving the product.
Replacement is applicable only for verified manufacturing defects or functional issues.
All replacement requests are subject to quality inspection and verification.

Conditions for Replacement Eligibility

To be eligible for a replacement:

The product must be in the same condition as delivered.
All original accessories, packaging, tags, and freebies must be returned.
The product must not show signs of physical damage, liquid damage, or tampering.
For electronic devices (mobiles, laptops, tablets), the device must be:
- Logged out of all personal accounts
- Screen locks (PIN / Pattern / Fingerprint) removed
- Factory reset before pickup

Replacement Request Process

Step 1: Raise a Request

Raise a replacement request
Share your Full Name, Order ID, Order Date, and a clear description of the issue on our WhatsApp No. +91 9674920200
Upload photos or videos clearly showing the defect or problem.

Step 2: Pickup or Self-Shipping

Pickup by Zaaplin Refurbished

Pickup will be arranged within 48–72 working hours, subject to serviceability.
Customers must be available at the pickup location at the scheduled time.
Replacement requests may be canceled after 3 failed pickup attempts.

Self-Ship Replacement

If pickup service is unavailable for your PIN code, the customer must self-ship the product.
All self-shipping costs must be borne by the customer.
Shipping charges are non-refundable.
Zaaplin Refurbished is not responsible for damage during self-shipment.

Inspection & Replacement Timeline

All returned products undergo a quality inspection upon receipt.
Inspection may take up to 48 hours.
Once approved, the replacement will be dispatched within 7–15 working days, depending on product availability and location.
Customers will be notified of the status via WhatsApp or email.

Cases Where Replacement Will Be Rejected

Replacement requests will be rejected if:

The request is raised after 7 days from delivery.
The product shows signs of physical damage, misuse, or unauthorized repair.
Original accessories or packaging are missing.
The issue is related to cosmetic wear clearly mentioned on the product page.
The device has been locked, tampered with, or data has not been removed.

Special Conditions for Refurbished Products

Refurbished products may have minor cosmetic wear, as disclosed on the product page.
Cosmetic condition does not qualify for replacement unless it affects functionality.
Acceptable wear and tear will be evaluated based on product listing details.

Refund Policy

No refunds are offered.
Refunds will be considered only if a replacement is not possible, at the sole discretion of Zaaplin Refurbished.

Delivery Coverage

Currently, Zaaplin Refurbished delivers only within India.

Customer Support

For replacement requests or assistance, please contact us via WhatsApp or raise a support ticket using your registered contact details.

Customer Support Contact:
Mobile: ________________________
Email / WhatsApp: _______________
Address: _______________________

Final Note

By placing an order with Zaaplin Refurbished, you acknowledge and agree to this Return & Replacement Policy.