FAQs

Frequently Asked Questions (FAQs)

Zaaplin Refurbished

1. Are the products brand new or refurbished?

All products sold by Zaaplin Refurbished are professionally refurbished, fully tested, and quality-checked to ensure proper functionality.

2. What condition are refurbished products in?

Refurbished devices may show minor cosmetic wear, which does not affect performance. The exact condition is clearly mentioned on the product page.

3. Do you offer returns or refunds?

No. We do not accept returns once an item is sold.
Only a 7-day replacement is available as per policy. Refunds are issued only if a replacement is not possible.

4. What is the replacement policy?

7-day replacement from the date of delivery
Applicable only for verified functional or manufacturing defects
Replacement requests must be raised within 7 days

5. Is reverse pickup available?

Currently, reverse pickup is not available.
Customers may need to self-ship the product, and shipping costs must be borne by the customer.
We are actively working on enabling reverse pickup soon.

6. How long does delivery take?

Delivery usually takes 2–5 working days, depending on your location and the courier partner's availability.

7. Which courier partners do you use?

We are partnered with Shiprocket and other trusted third-party courier services for deliveries.

8. Will I receive tracking details?

Yes. Once your order is shipped, we will share:

Courier name
AWB / Tracking ID
Shipping updates via Email or WhatsApp

9. What should I check at the time of delivery?

At the time of delivery, please:

Check outer packaging for damage or tampering
Record a complete unboxing video
Take photos of the product and accessories
Verify IMEI / Serial Number with the invoice

Failure to do this may affect replacement or warranty claims.

10. What warranty do you provide?

1-month fully free warranty
6-month warranty from the date of purchase
Warranty is subject to inspection and terms

11. What is not covered under warranty?

Warranty does not cover:

Physical damage
Liquid or water damage
Battery damage
Damage due to misuse or unauthorized repairs

12. Can I get service after the warranty period?

Yes. Even after the 6-month warranty, you can contact us for service support.
Post-warranty repairs are available on a paid basis.

13. How do I raise a warranty or replacement request?

Send an email to:
📧 refurbished@zaaplin.com

Please attach:

Invoice copy
Full issue details
Product details (IMEI / Serial Number)
Photos or videos (if applicable)

14. How long does customer support take to respond?

Our support team typically responds within 24–48 hours (maximum).

15. Do you deliver outside India?

No. Currently, Zaaplin Refurbished delivers only within India.

16. Are prices negotiable?

No. All prices are fixed and transparent as listed on the platform.

17. Is my personal data safe?

Yes. We follow strict data protection practices. Your information is used only for order processing, delivery, and support.

18. Can I cancel my order after placing it?

Orders can be canceled only before shipment.
Once shipped, cancellations may involve payment gateway charge deductions.